Refunds and Returns

We want you to be completely satisfied with your purchase from The Nerdy and Girly. If you're not happy with your order, we're here to help.

Return Window

You have 30 days from the date of delivery to initiate a return. Returns requested after this period cannot be accommodated.

Eligible Items

To qualify for a return, items must be:

• Unused and in original condition
• In original packaging
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

• Books showing signs of use (bent pages, writing, wear, etc.)
• Items damaged after delivery or missing parts
• Classroom sponsorship donations (book purchases for teachers)
• Items returned after the 30-day window

How to Return an Item

1. Contact us at hello@thenerdyandgirly.com within 30 days of delivery
2. Include your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the item back using a trackable shipping method (we recommend USPS with tracking)
5. Keep your shipping receipt until your refund is processed

Important: You are responsible for return shipping costs. We recommend purchasing shipping insurance, as we cannot be held responsible for items lost in transit.

Refund Process

Once we receive and inspect your return, we will:

1. Send you an email confirming receipt
2. Notify you within 2-3 business days whether your refund is approved or denied
3. Process approved refunds to your original payment method through Square

Refund Timing: Please allow 7-10 business days after approval for the refund to appear in your account. Processing times depend on Square and your financial institution.

Note: Original shipping costs are non-refundable. Return shipping costs will be deducted from your refund amount.

Late or Missing Refunds

If you haven't received your refund within 10 business days of our approval email:

1. Check your bank account or credit card statement again
2. Contact your credit card company or bank (posting delays can occur)
3. Contact Square at [Square support info]
4. If you've done all of this and still haven't received your refund, email us at hello@thenerdyandgirly.com

Exchanges

We only offer exchanges for defective or damaged items. If you receive a defective or damaged product:

1. Email us at hello@thenerdyandgirly.com within 30 days
2. Include photos of the damage and your order number
3. We'll arrange to send you a replacement at no additional cost

Note: We do not offer exchanges for size or style changes. If you'd like a different size or item, please return the original item for a refund and place a new order.

Gift Returns

Gifts marked as gifts at checkout: You'll receive a gift card code via email for the value of the returned item (minus return shipping) once we process your return.

Gifts not marked as gifts: The refund will be issued to the original purchaser's payment method, and they will be notified of the return.

Classroom Sponsorships

Book donations made through our classroom sponsorship program are final and cannot be returned or refunded, as these items are sent directly to teachers in need.

Questions?

If you have any questions about our Returns & Refunds policy, please contact us at hello@thenerdyandgirly.com. We're here to help!